Archives: FAQs

Master Roofers accepts check, ACH bank transfer, all major credit cards, and digital payment via Zelle and Venmo for residential projects. We do not require full payment upfront — our standard payment schedule is a deposit at contract signing and the balance upon satisfactory project completion. Financing through our lending partners is also available for…

Before your installation day, please: move vehicles out of the driveway to provide access for our crew and dumpster; move fragile or valuable items away from interior walls (vibration during tear-off can shift pictures and decorative items); inform neighbors who share a fence or property line that the work is happening; and ensure pets are…

Yes. Master Roofers installs roofs year-round, including through New England winters. We use cold-weather adhesive strips on all shingle installations when temperatures are below 40°F, store materials in heated conditions to maintain proper flexibility, and monitor forecasts carefully to schedule installations on dry days. Winter installations often have shorter lead times than summer due to…

EPDM (ethylene propylene diene monomer) is a black rubber membrane with a 25-year track record in New England. It is durable, easy to repair, and performs well in extreme temperature ranges. TPO (thermoplastic polyolefin) is a white or light-colored membrane that reflects solar heat, reducing cooling costs on sun-exposed flat roofs. TPO has heat-welded seams…

Every Master Roofers installation includes a 10-year written workmanship warranty covering any defect in installation quality — including improper nailing, missed sealing, flashing failures, or any condition attributable to how the roof was installed rather than how the material performed. This is in addition to the shingle manufacturer’s product warranty, which runs 30 years to…

Our free inspection covers: a physical walk of all accessible roof surfaces, photography of every area of concern, attic ventilation and insulation assessment, gutter and downspout condition check, flashing inspection at all chimneys, skylights, and wall intersections, and a written report with a condition rating and cost estimate for any recommended work. The inspection takes…

A standard architectural asphalt shingle roof lasts 25 to 35 years with proper installation and maintenance. Premium shingles with Lifetime warranty designations can extend that to 40+ years in favorable conditions. Metal roofing lasts 40 to 50 years and is virtually maintenance-free after installation. Natural slate can last 75 to 150 years when properly maintained.…

Ice dams form when warm air escaping from the living space heats the roof deck above the freezing point, melting snow that then refreezes at the cold eave overhang. The pooling water forces its way under shingles and causes interior leaks. The permanent fix addresses the root cause: improving attic insulation and ventilation to keep…

Yes. Master Roofers provides post-storm roof inspections with detailed photo documentation formatted for insurance claim submission. We work with all major homeowner’s insurance carriers and can meet your adjuster on-site to walk through our findings — a process that typically results in more complete and faster claim approvals. We do not inflate damage reports or…

Yes. Master Roofers holds a current roofing contractor license in New Hampshire and Massachusetts and carries $2 million in general liability insurance and full workers’ compensation coverage. We can provide certificate of insurance documentation to homeowners, insurance adjusters, or HOA boards upon request. You can verify our NH license status at nh.gov and our MA…